Job Title: IT System Administrator
Duration: 3 Months Contract to hire
Location: Boston, MA, 02111
Description:
- Looking for an experienced IT System Administrator to join our team serving a 130-person staff in Downtown Boston.
- Principal responsibilities will include managing the agency's on-site servers, cloud services, backup, and O365 accounts; assisting in the design and implementation of strategic IT initiatives; and supporting the maintenance of AWS and Azure servers hosting custom web applications. All this work takes place in the context of a mission-driven agency working to promote affordable housing, sustainable transportation, municipal collaboration, and inclusive decision-making. This position is a member of a 4-person IT team that currently includes an experienced IT Manager and two helpdesk specialists. The position will offer many opportunities for project leadership and professional development.
- Qualifications for the role include knowledgeable experience with MS Azure administration, MS O365 administration, Active Directory, and supporting our staff in a hybrid work environment.
- Knowledge of AWS administration and VMWare is also preferred.
- Qualifications include 5 years of progressively responsible experience that demonstrates a range of capabilities. The ideal candidate will be positive, detail-oriented, self-directed, and committed to a more sustainable and equitable region.
Responsibilities:
- Manage our O365 SaaS applications and our Azure AD environment.
- Install, configure, and troubleshoot virtual servers and desktops in a VMWare infrastructure.
- Assist IT Manager with maintenance of on-site agency servers and the clustered VMWare and XenServer environments.
- Assist Digital Services team with configuration, maintenance, and troubleshooting of AWS servers (mostly Linux) hosting our databases and custom web applications.
- Manage and maintain network/email accounts in a hybrid environment.
- Provide second tier and third-tier IT support to MAPC staff both on- and off-site, addressing issues that cannot be resolved by the helpdesk generalists.
- Assist colleagues with infrastructure projects and tasks where needed, including maintenance and documentation of core IT infrastructures.
- Install, upgrade, and troubleshoot a variety of software and hardware; install and support network printers; set up and troubleshoot mobile devices. Provide occasional on-call technical assistance outside of normal workdays and be available for scheduled system maintenance events that may take place nights and weekends.
Qualifications:
- Candidates should have 5 to 7 years of progressively advancing experience that demonstrates a range of capabilities. Post-secondary education (Associates, Bachelors, Masters, certificates) in technology/computer science fields can substitute for up to five years of work experience. Microsoft Certified Professional Certification desired: MCSA or MCSE preferred.
- Successful candidates for this position will demonstrate all or most of the following:
- Strong technical troubleshooting and support skills with a focus on Microsoft technologies, MS Office Products, and MS SaaS products.
- Advanced knowledge of Microsoft products including Office 365 and its administration
- Advanced knowledge of Active Directory and Group Policies.
- Strong experience with virtualization technologies, preferably VMWare and Citrix XenServer.
- Advanced knowledge of PC hardware and Microsoft operating systems including Windows 10 and 11, and current Windows Servers
- Advanced understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and routing through multiple VLAN's
- Experience with troubleshooting and support of Linux technologies, preferably in Ubuntu.
- Knowledge of MS SQL for supporting and troubleshooting is preferred.
- Experience with physical server interconnections with SAN hardware (IBM and Dell / EMC preferred) while working in clustered environments.
- Knowledge of GIS systems (Esri, QGIS, or other) is preferred.
- Excellent communications skills both verbal and written to technical and non-technical staff.
- Excellent time management and problem-solving skills; ability to prioritize assigned projects, help desk calls, and emails.
- Demonstrated commitment to continuous learning and ability to research modern technologies.
